PAYMENT PROCESS & POLICY
When ordering our “Dreamless Collection” the unit will be paid in full at checkout on the site. If you are ordering a custom unit you will pay half of full quote for deposit to start working on your custom project. For both our dreamless collection & Custom orders ,There is a 14 business day processing time. After your unit is complete, you will receive approval photos, once you approve your unit, if there is a balance the remaining balance is due to receive tracking information.
++ We offer payment plans - Unit will not be received until all payments are completed.
**When purchasing from the website (bundles , Closures ,Frontals or accessories) there is a 2-3 day processing time and after the processing time you will receive a confirmation email when your order ships.-- In addition, Bundles and closures are sold on a PREORDER BASIS- 7-14 business day receipt.
Deposits are non-refundable, or transferable unless we specify. Once your deposit is made work begins & we do not keep bundled hair in stock.-we use the Preorder method.
Ex. If your deposit is for a kinky curly short unit- once we receive your deposit and your order is confirmed – kinky curly hair is ordered on your behalf . – you may not be able to change your mind for straight hair at that point. Please contact us if you have any questions or concerns. firstname.lastname@example.org
Refunds & Exchange Policy
For all units there is a NO Refund Policy.
For CUSTOM unit orders there is a Nonrefundable/ NO exchange policy because it was made to order custom it can not be reused by others. Please insure that if you send in measurements via email, or select measurements on website , that you do so carefully and that they are done according to the guidelines. We will make your unit according to those measurements. We are not responsible for Improper measurements resulting in a improper fit unit. If you have any questions or concerns about your unit , please feel free to reach out to us first with your concerns.
Please contact email@example.com with any repair questions so that we can determine your needs. Please be ready to provide photos or videos if necessary. All customers receive a one time free repair within the 3vweeks of receiving your new unit. If you are shipping a unit in for repair, you will be responsible for all shipping cost. All repairs after 3 weeks of receiving your unit will be a minimum of $25 depending on the need it can be more.
If you have any questions about Policies, please don’t hesitate to reach out! We can be reached at firstname.lastname@example.org more questions.
Customer Service Policy
We can receive calls and text at 510-224-5496
emails at email@example.com
Wednesday - Saturday 11a-6p
or schedule a phone or in person consultation via the booking link on the home page
We are an appointment ONLY establishment , we do not accept walk-ins & we only allow for the person being serviced to be in salon, we require mask during the entire service.
THANK YOU!! & WE LOOK FORWARD TO SERVICING YOU !!