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Administrative & Customer service Responsibilities

• Answer & Direct Phone calls & Emails

• Provide general support to customers

• Schedule appointments and maintain calendars

• Schedule and coordinate meetings with vendors

• Prepare communications, such as memos, emails, invoices, reports and other correspondence

• Write and edit documents from letters to reports and instructional documents

• Create and maintain filing systems, both electronic and physical

• Manage accounts and perform bookkeeping

Social Media & Marketing Responsibilities

• Using social media marketing tools to create and maintain the company’s brand

• Interacting with customers  via the company’s social media accounts

• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements

• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities 

• Send out emails for weekly daily and month promotions

• Developing marketing strategies for new products

• Communicate with Graphic designer to keep marketing collateral current

• Organizing promotional events and coordinating day-of deliveries

• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints

• Analyzing website click-to-purchase conversion rates and the effectiveness of promotions to determine what drives sales

• Identifying potential new markets and creating a plan to enter the market

• Brainstorming fresh advertising ideas with management

Requirements and skills

• Training Provided

• Must be willing to research & Learn

• Some Content Creation & Basic Knowledge of Social media platforms

• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

• Excellent time management skills and the ability to prioritize work

• Attention to detail and problem solving skills

• Excellent written and verbal communication skills

• Strong organizational skills with the ability to multi-task